Welcome to Railtrail Tours
A family firm with an ethos of honesty and integrity. Our passion for delivering quality escorted holidays by rail at great value fares along with consistently excellent customer service has stood us in good stead for over 40 years.
Big on Quality, Small Enough to Care
01538 382323
Monday - Friday, 9am to 5pm
Frequently Asked Questions
1. Can I come and see you? Where are you based?
Our offices are in the centre of the historic market town of Leek in the Staffordshire Moorlands - between the Potteries and the Peak District. Normally, you are very welcome to visit us during normal office hours - we love to meet all our holidaymakers. However, due to the current circumstances, for the safety and protection of our colleagues we are unable to accept visitors.
Back To Top2. How do I book?
Click on the "Tours & Departures" button to explore the online itinerary, photos and links for each Tour.
When you have your chosen tour on screen, use "Departure Search" to select the number of passengers who wish to travel and click on "Display All Dates".
Select your preferred departure date, click on the "Book Now" link for that date and use our Online Booking System to book your holiday online, at any time.
If you have any queries whatsoever, you can also use the Book Now link to "Request a Call Back" or contact us by e-mail. The Railtrail Customer Service team will reply or ring you back in office hours and answer any queries.
(Some departures are also marked as "Call Back" if, for instance, there are options we need to discuss with you. Use the Call Back facility to register your interest and we will call you to discuss the tour, without obligation.)
If you prefer to book in writing you can download a Railtrail Tours Booking Form and book your chosen holiday using the details and fares listed on the tour's web page. Please complete the form in full and post it to us along with your deposit
Or contact us on 01538 382323 during office hours and we will take you through the booking process.
At time of booking you need to pay a deposit of £75 PER PERSON for UK tours, £150 PER PERSON for European and £300 PER PERSON for worldwide tours. Remember - deposits are NON REFUNDABLE.
3. Can I Reserve My Place without a deposit!
Railtrail have always held holiday options of up to 4 weeks, so if you need a holiday to look forward to but don't want to pay your deposit yet you can still RESERVE YOUR PLACE COMMITMENT FREE.
Back To Top4. Experience & Safety You Can Trust
We are a family company entering our 41st year of organising escorted rail holidays. Throughout the pandemic Railtrail have consistently put passengers before profit, we travel with small group sizes and all our tours have Covid-19 Risk Assessment certification, as have all our hotels and attractions visited.
Back To Top5. What happens if my tour is cancelled?
Thanks to our unique Trust Account scheme your monies are 100% secure. Should your tour have to be cancelled by Railtrail Tours, for any reason, you have the choice of either a FULL CASH REFUND of all monies paid or to book onto an alternative tour, often at an incentivised fare.
Back To Top6. What happens if the tour operates but I cannot travel due to British Government Covid restrictions at my home address?
You will be credited with the full value of all monies you have paid for the tour to be used towards an alternative tour(s) of your choice, irrespective of any irrecoverable costs that we have incurred from your cancellation.
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21 The Smithfield Centre, Leek
Staffordshire Moorlands, ST13 5JW
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