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Customer Testimonials 2020

 

Here are just a few Testimonials we have recieved during the Covid-19 Pandemic.

 

"Obviously, these are difficult times and our June 2020 holiday has been cancelled. But the communication and professionalism of the Railtrail staff was superb and the full refund option meant there were no worries in the background regarding finances. In the end the quality of the holiday and the pleasant manner of which way they work with. Excellent communication of the options meant we just moved our booking to the same holiday in 2021."

 

Mr H., Essex

 

Excellent company

"Rail trail have been excellent in transferring our deposit for our holiday this year which has had to be cancelled due to covid, to the same holiday next year."

 

Mrs S., Buckley

 

"We originally had our tour booked for August this year but in view of the coronavirus situation we were uncertain as to go ahead.

Julie was extremely pleasant & helpful dealing with us on this issue & rearranging the tour for next year.

I hope for all of our sakes, but particularly yours ,that the situation returns to normal & allows business to carry on as before."

 

Mr W-S., Derby

 

Excellent

"Due to Railtrail having to cancel my holiday last week, the process to move my deposit and rebook for next year was handled very well. The service was very good as it always has been."

 

Mr G., Hull

 

Simply the best!

"A great (small/family) company that genuinely cares for its customers. Proactive in communicating and ensuring that the options are clear especially relevant in the current conditions (Jun-2020). highly recommended."

 

Mr H., Leighton Buzzard

 

"Excellent service, as always - even under the present difficult circumstances. Phone call was answered immediately - I expected to be waiting in a call queue."

 

Mr C., Chessington

 

Thank you Railtrail!

"Excellent, prompt and friendly service. I am booking from Melbourne Australia and really appreciated the helpful and cooperative replies to my queries."

 

"I have recommended Railtrail to my travelling Aussie friends!"

 

Mrs M., Victoria, Australia

 

 

Please find below Testimonials from Railtrail customers for their booking experience and tour experience.

 

"Very easy to deal with.  Immediate response to emails. Well managed tour.  Good range of activities.  Friendly, efficient Tour Manager."

 

Mrs B., Swindon

 

"Excellent holiday in a good quality hotel at a reasonable price."

 

Mr H., Hertfordshire

 

"First rate service from the booking, journey, hotel, tour and Tour Manager."

 

Mr M., Cambridgeshire

 

"Service by the Company was excellent - problem solving, when faced was very good, as we had difficult/intransigent service problems at the hotel!  The Tour Manager Jon was brilliant!  My third Railtrail tour and it won't be my last!

 

Mr W., Lincolnshire

 

"Service by all staff is both very efficient and friendly."

 

Mr J., Oxfordshire

 

"The third time we have booked a trip and as usual the booking experience was as easy as the first the staff are so friendly and helpful." 

 

Mr H., Derbyshire

 

I live half a world away in New Zealand so deal on the Internet.  Staff extremely prompt in replying,  answer all questions (baby ones and stupid or not) with good humour and accuracy, always seem willing to go the extra mile.  I have booked two holidays so far (and one some years ago) and the staff aregreat.  I intend to travel with them again in 2020 and beyond.

 

Mrs B., New Zealand

 

"Outstanding Service. These people go the extra mile to make the tour perfect.  Knowledgeable guides, great itineraries, and the right amount of free time.  I think the even organised the good weather.   :-)  

 

Mr B., Stockport

 

Have had many holiday breaks with Railtrail and they always provide good service.  This Norfolk break was no exception.

 

Mr M., Epsom

 

The itinerary was interesting and the scenery picturesque and both days lived up to the publicity in the brochure.  Furthermore, and perhaps even more importantly, the holiday was brilliantly, concientiously and efficiently co-ordinated by the Tour Manager, Les Snaith.

 

Mr J., Banbury

 

Always first class service from Railtrail.  The organisation initially, the tour itself and the people you deal with with before and during the trip.  Great value too.

 

Mr M., Ely

 

Good and friendly service from the very first telephone call to booking the holiday and through to the helpful and knowledgeable Tour Managers whilst on the tour itself.

 

Mr S., Norwich

 

The arranging of the tour was excellent, the Tour Manager was excellent and the hotel was the perfect place to relax and eat in and so near to the promenade.

 

Mrs S., Worcester

 

"As always we are enjoying another well organised tour, our 20+ holiday with Railtrail so that would endorse our satisfaction with the company. We have become Railtrailaholics."

 

Mr H., Milton Keynes

 

"The whole experience was excellent. I was particularly impressed by the fact that the company let it go ahead with just eight participants. I love the fact that with this company 'rail' really does mean 'rail': not rail and coach. Also, as a single traveller, I appreciate the provision of dinner each evening. Another thing I value is the provision to upgrade to First Class. To sum up, this company provides my ideal holiday, rail travel, First Class and evening meal."

 

Mrs P., Nottingham

 

"I haven't as yet experienced a Railtrail Tour but the help too combine this tour with a busy schedule coming from Australia for a couple of months has me expecting an excellent tour and the best of everything."

 

Mr F., Australia

 

"Their service is friendly, accurate you always get a feeling that the service is more than just taking a booking."

 

Mr G., Hull

 

"Friendly, personal service. We have always found Railtrail Tours to be an excellent provider of holidays, and are looking forward to travelling with them again this summer, as we did last year."

 

Mr C., Cheadle Hulme

 

"As we have said before we can't find any fault with the company ,always do there best and always have time for their customers ,and always very interesting holidays ."

 

Mrs C., Bath

 

"Friendly staff always make it a pleasure to book trips with Railtrail. Look forward to our next holiday and hope to take many more!!!"

 

Mr A., Grantham

 

"Always a first class company. Have never experienced anything bad with head office staff, tour managers or actual tours."

 

Mr P., Leighton Buzzard

 

"The tour was well organised, every one was friendly, the guide excellant and even though one of the railway lines was out of action due to a landslip we still saw everything that we had been promised"

 

Mr G., Leominster

 

"All up to expectation, easy to book, friendly staff. Looking forward to another Railtrail trip."

 

Mr F., Dronfield

 

"Railtrail staff are always very pleasant and helpful, it’s a real pleasure talking to them. I will book with them again: I always recommend them to my friends."

 

Mrs C., Nottingham

 

"The trip was to Remagen for the New Year. The hotel and food were good. the entertainment on New Years Eve was good as was the firework display at Midnight. The day tours were good. The tour guide (Shawn) was brilliant and the whole group of us got on really well and had a great time."

 

Mr F., Gravesend

 

"Excellent service, very friendly and professional staff, would recommend with hesitation."

 

Mr S., Norwich

 

"The Guides were excellent, coping with 36 customers, the Steam experience was exciting, the hotels had good clean and comfortable rooms, food was plentiful and good quality."

 

Mr S., Crowborough

 

"Helpful staff, seamless transaction. Looks like a well balanced trip."

 

Mr G., Salisbury

 

 

"Extremely helpful, I asked for hotel upgrades and they followed the request up and replied very quickly."

 

Mr H., Highbridge

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